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Terms And conditions

If we are providing a service we expect the following.

  1. An ample amount of space to perform our service, permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle 

  2. If the service is provided at your home, please make sure to have all vehicles that will be leaving adjusted so we do not have to break down our setup to allow them to move.

  3. If you have scheduled an appointment at our location, please understand that it is not a "detail shop" but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.

  4. We require payment to be made in full on the day of the scheduled service. If the customer is not present they can leave payment in cash or check or we will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

  5. We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 cancellation fee.

  6. We reserve the right to charge up to 1/2 of the scheduled detailing service if canceled by the customer on the day of said scheduled service unless extreme circumstances could not allow you to keep the scheduled service.

  7. We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and
    rescheduled multiple times.

  8. We reserve the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  9. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

  10. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances

  11. We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work.

  12. We will contact you on the day of the appointment if we are running late or ahead of schedule.

  13. Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of details.

  14. If a maintenance service has excessive dirt, dog hair, or stains, there could be a additional fee due to the condition not meeting quick clean standards. 

  15. If a vehicle has excessive dirt, dog hair, or stains upon arrival for an any interior service, the price can be altered if the problem was not mentioned in the quote or became an issue since scheduling. 

  16. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer's private personal belongings.

  17. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can't promise your total satisfaction.

  18. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee.

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